Purpose. A two-day offsite for 40 first-line managers who have been promoted in the last one to three years and are still doing the work instead of leading the people who do it.
By the end, participants should be able to run a weekly one-to-one their team finds useful, give direct feedback without damaging the relationship, and set and track three team priorities each quarter.
How it should run. In-person, built around the participants' own team situations rather than case studies, with practice in every module and a follow-through plan they take back to work. The company being trained is a bank, so examples should fit a regulated, branch-and-head-office environment.
Trainer: at least 5 years of experience in retail banking.
Expected result: each participant leaves with a 90-day action plan.
Customisation: examples use the company's own branch scenarios.
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