Pre-Launch Registration Terms

These terms govern your use of WisdomHub during its pre-launch period, before the marketplace opens for booking and payment.

Operated by TRAINERS HUB SDN. BHD. (Company No. 202601033142 (1695237-T)) of [Registered Address], Malaysia (“Platform”, “we”, “us”).

Effective Date: [Date]

1. What the Pre-Launch Period Is

1.1 The Platform is not yet operating as a marketplace. During the pre-launch period we allow Trainers and Training Providers (“you”) to register an account, upload accreditation documents, and build and publish a public profile, so that the marketplace has content on the day it opens.

1.2 The pre-launch period begins on the Effective Date and ends when we announce that the marketplace is open for booking (“Full Launch”). We may end, extend, pause, or restart the pre-launch period at any time.

1.3 These terms apply only during the pre-launch period, and only to pre-launch registration. They are supplemental to the Trainers Hub User Agreement and, where they conflict with it, these terms prevail for the pre-launch period only.

2. What Is Not Available Yet

2.1 During the pre-launch period there is no:
(a) client-side search, browsing, brief submission, or enquiry;
(b) booking, proposal, quotation, or engagement of any kind;
(c) payment, checkout, invoicing, split, or disbursement;
(d) HRD Corp claim facilitation or roster assignment;
(e) rating, review, or dispute process;
(f) subscription billing, credit purchase, or Administrative Fee.

2.2 No contract for training services is formed during the pre-launch period, between you and us, or between you and any other person, through the Platform. Nothing shown to you during the pre-launch period is an offer capable of acceptance.

2.3 Registering during the pre-launch period does not reserve, guarantee, or create any entitlement to work, bookings, enquiries, ranking, placement, or visibility after Full Launch.

3. Eligibility

3.1 You may register during the pre-launch period only if you meet the eligibility requirements of the Trainers Hub User Agreement Clause 3 and the Trainer and Training Provider Agreement Clause 3, namely that you are at least eighteen (18) years old, are lawfully able to provide training services in Malaysia, and are registering on your own behalf or with authority to bind the entity you name.

3.2 We may decline, defer, or reverse any pre-launch registration at our discretion, without giving reasons.

4. Your Profile Before and After Full Launch

4.1 A profile you build during the pre-launch period is not public. Until Full Launch it is visible only to you and to our verification and support staff. It is not shown to companies or training providers, is not listed in any search, and is not indexed by search engines.

4.2 At Full Launch, once you have accepted the Full Launch terms under Clause 12, your profile becomes public. The following are then shown publicly: your name, profile photo, professional summary, areas of expertise, programmes, published articles, testimonials and company logos you have added (marked as self-declared until a rating from a booking made on the Platform is recorded), and your accreditation status with a link and QR code to HRD Corp’s public register.

4.3 The following are never shown publicly, before or after Full Launch: your email address, mobile number, NRIC or passport number, bank or payout details, and any certificate or identity document you upload.

4.4 After Full Launch you may unpublish your profile at any time from your account settings. Unpublishing removes it from public view going forward; it does not retrieve copies already cached, indexed, or saved by third parties.

4.5 During the pre-launch period, and only where you have given the separate consent in the Consent and Communications Texts Clause 3, we may show your name, profile photo, and public profile content in our own launch communications, for example on the pre-registration site and in our newsletter to companies. You may withdraw that consent at any time, which stops future use.

5. Accuracy, and What We Do Not Check

5.1 You are responsible for the accuracy of everything you enter or upload. You must not misstate your accreditation, experience, qualifications, or course outcomes.

5.2 During the pre-launch period we check the HRD Corp accreditation certificate and the TTT or exemption certificate you upload against HRD Corp’s public registers, and show the result on your dashboard as a status. A status reflects what the register showed on the day we checked. It is a document check, not an endorsement: Trainers Hub User Agreement Clause 2.8 applies in full. We do not verify any other document you upload.

5.3 We do not vet, screen, or background-check Users. Trainers Hub User Agreement Clause 2.7 applies in full during the pre-launch period.

5.4 We may require you to re-submit a document for verification at or after Full Launch where it has expired, where the register no longer matches it, or where we have reason to doubt it, before your profile becomes bookable.

6. Your Own Employment and Other Commitments

6.1 You warrant that your registration, your published profile, and your intended delivery of training through the Platform do not breach any employment contract, service contract, exclusivity, non-compete, non-solicitation, moonlighting policy, staff handbook, professional rule, licence condition, or other obligation you owe to any third party.

6.2 You are solely responsible for obtaining any consent, permission, or waiver your employer or principal requires. We do not ask for it, do not check it, and do not hold it.

6.3 You indemnify us against any claim brought against us by your employer, principal, or any other third party arising out of your registration, your profile, or your participation in the pre-launch period. Trainer and Training Provider Agreement Clause 15 (Indemnity), including its liability cap, applies to this indemnity.

7. Fees and Promotional Benefits

7.1 Pre-launch registration is free. No subscription, credit, listing, or Administrative Fee is charged during the pre-launch period. Programme Builder, our outline-drafting tool, is available at no charge during the pre-launch period; a draft you publish is profile content under Clauses 4 and 5. From Full Launch each draft is charged in credits at the rate shown in the tool.

7.2 The early member benefit. If you register during the pre-launch period and meet the qualifying conditions in Clause 7.3, you will receive three (3) months of Pro, our top subscription tier, at no cost, with all Pro features unlocked. No payment card is required. This is a commitment, not a statement of intention.

7.3 Qualifying conditions. To qualify you must, on or before the Full Launch date, have completed all five of the following:
(a) the contact fields of your Trainer profile, being your full name, mobile number, state, and primary area of expertise;
(b) your bio;
(c) uploaded your HRD Corp accreditation certificate, and had it checked under Clause 5.2;
(d) uploaded your HRD Corp Train-the-Trainer (“TTT”) certificate or your TTT exemption certificate, and had it checked under Clause 5.2; and
(e) published at least one (1) programme on your profile.

Your dashboard shows which of the five items you have completed. Meeting them after the Full Launch date does not qualify you. Where a check under (c) or (d) is delayed on our side, the date you uploaded the document counts.

7.4 When it starts and what it covers. The three months run from the Full Launch date, or from the date you accept the Full Launch terms under Clause 12 if that is later. The benefit is a promotional tier benefit under Trainers Hub User Agreement Clause 6.5C: it is not a paid subscription, does not auto-convert into a paid plan without a renewal payment request being issued and paid, has no cash value, and is not transferable or exchangeable for cash. Pro features are available only from Full Launch; they do not operate during the pre-launch period.

7.5 Once you qualify, we will not withdraw it. If you have met the Clause 7.3 conditions on or before the Full Launch date, we will honour the benefit. We may change the qualifying conditions, the length, or the tier for registrations made after we publish the change, and we will publish any such change before it takes effect. A change never applies retrospectively to a registrant who has already qualified.

7.6 Registering without meeting the Clause 7.3 conditions does not affect your account, your profile, or your ability to use the Platform at Full Launch. It affects only this benefit.

7.7 Featured at launch. If, in addition to the five items in Clause 7.3, you have completed all six of the following on or before the Full Launch date, your profile appears in the featured trainers row that companies see first when the marketplace opens, ahead of search results:
(a) an introduction or past-training video on your profile;
(b) at least one published article;
(c) at least one testimonial or company logo;
(d) at least one additional programme beyond the one required by Clause 7.3(e);
(e) your industry experience on your profile, being at least one industry, the years you worked in it, and a short description; and
(f) your training experience on your profile, being the years you have delivered training and a short description.

The featured row is a placement, not a ranking guarantee, and lasts for the period we state on the launch offer page. Clauses 7.4 to 7.6 apply to it as they apply to the three-month benefit.

8. Personal Data

8.1 The Privacy Policy applies in full to the pre-launch period. It sets out what we collect, why, how long we keep it, where it is hosted, and your rights.

8.2 During the pre-launch period we collect and process your data to create and publish your profile, to verify your eligibility, to communicate with you about the launch, and to prepare the marketplace for opening.

8.3 If you never activate. If you register during the pre-launch period and do not accept the Full Launch terms under Clause 12 within ninety (90) days of Full Launch, we will delete or anonymise the account, the profile, and any uploaded accreditation documents, save for records we are required to retain by law. We will email you before we do this.

8.4 You may request access to, correction of, or deletion of your data at any time during the pre-launch period, through account settings or at privacy@wisdomhub.com.my. Deletion during the pre-launch period removes your registration entirely; it is not a suspension.

8.5 Consent for marketing email, and consent for use of your profile content in our marketing, are captured separately and are optional. Withdrawing either does not affect your registration. See the Consent and Communications Texts, Clauses 3 and 4.

9. Communications

9.1 We will send you service messages about the pre-launch period and the launch itself (registration confirmation, a short series of emails that help you finish setting up your profile, verification requests, profile notices, launch announcements, and the Clause 12 re-acceptance request). These are not marketing and are sent whether or not you opt in to marketing email. They do not promote paid plans, offers or anyone else’s services; they may tell you where you stand on the Clause 7 benefit.

9.2 Marketing email (tips, our news and promotions) is sent only if you opt in, at registration or later in Account settings, and you may unsubscribe at any time.

10. We Are Not Obliged to Launch

10.1 We may change the scope, features, pricing, timing, or design of the Platform at any time before Full Launch, and we may delay Full Launch or not launch at all.

10.2 We are not liable to you for any cost, loss of opportunity, loss of profit, wasted time, or wasted expenditure arising from a delay to Full Launch, a change to the Platform, or a decision not to launch. Do not incur cost, turn down work, or make commitments to third parties in reliance on Full Launch happening on any particular date or at all.

11. Conduct

11.1 The Acceptable Use and Content Guidelines apply in full during the pre-launch period, including the rules on prohibited content, misrepresentation of accreditation, and off-Platform solicitation.

11.2 We may unpublish a profile, suspend an account, or remove a registration during the pre-launch period on the grounds set out in Trainers Hub User Agreement Clause 5.1, and additionally where a profile is incomplete, dormant, duplicated, or plainly not genuine. During the pre-launch period we may do this without notice, because no engagement, booking, or payment is affected.

12. Moving to Full Launch

12.1 These terms expire at Full Launch. They are not renewed and do not survive, except Clauses 6.3 (indemnity), 8 (personal data), 10.2 (no liability for non-launch), and 13, which survive.

12.2 At Full Launch we will ask you to accept the Trainers Hub User Agreement and the Trainer and Training Provider Agreement in force at that time. Your profile does not become bookable until you accept them. Acceptance is logged with the document version, timestamp, and account ID.

12.3 If the Full Launch terms differ materially from what was described to you during the pre-launch period, we will say so plainly in the re-acceptance request rather than relying on your acceptance alone.

13. Liability, Governing Law, and Disputes

13.1 Trainers Hub User Agreement Clause 10 (Limitation of Liability) applies to the pre-launch period. Given that no fee is paid and no service is booked during the pre-launch period, our aggregate liability arising out of the pre-launch period is limited to the cap in that clause.

13.2 Trainers Hub User Agreement Clauses 15 (Dispute Resolution), 16 (Governing Law and Jurisdiction), and 17 (Notices) apply to these terms. These terms are governed by Malaysian law.

13.3 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.